Refund policy

RETURN, REFUND & CANCELLATION POLICY

Last updated: July 30, 2026

At Fung-Ctional, every order is thoughtfully prepared and carefully packaged. We hope you are completely satisfied with your purchase. When something is not right, we will make reasonable efforts to provide a clear and fair solution.

This policy applies to products purchased directly through fung-ctional.com. Products purchased from another retailer, stockist, market, event, or third-party seller must normally be returned to the original place of purchase and are subject to that seller’s policies.

Return eligibility varies by destination and product type.

RETURN WINDOWS AT A GLANCE

Canada and the United States

Eligible products may be returned within 30 calendar days of delivery.

Eligible unfulfilled items may be cancelled within one hour of placing the order.

European Union

Eligible consumer purchases delivered within the European Union may be returned under the applicable 14-day right of withdrawal.

Eligible unfulfilled EU items may be cancelled until they are fulfilled.

Other International Destinations

Eligible products delivered outside Canada, the United States, and the European Union may be returned within 30 calendar days of delivery, provided the product can legally and reasonably be returned to Canada.

Product-specific exclusions and applicable consumer laws continue to apply.

WHEN THE RETURN WINDOW BEGINS

The return window begins on the date the applicable item is recorded as delivered.

Return requests apply to fulfilled and delivered items. Items that have not yet been fulfilled are handled under the cancellation provisions of this policy.

When the final day of an applicable return window falls on a weekend or recognized public holiday, the deadline is extended to the next business day.

If reliable delivery information is unavailable, we may determine the applicable return period using the fulfillment date, estimated delivery timing, tracking information, and other available records.

NORTH AMERICAN RETURNS

For eligible purchases delivered within Canada or the United States, customers may request a return within 30 calendar days of delivery.

The return request must be submitted within the applicable period. Products must then be returned according to the instructions and deadline provided in the return authorization.

A return request does not guarantee approval. Eligibility depends on the product type, product condition, purchase date, reason for return, and the requirements described in this policy.

OTHER INTERNATIONAL RETURNS

For eligible purchases delivered outside Canada, the United States, and the European Union, customers may request a return within 30 calendar days of delivery.

International returns must be approved before the product is shipped back to Canada.

The customer is responsible for confirming that the return shipment complies with applicable customs, export, carrier, and destination-country requirements.

Unless the return is caused by our error or applicable law requires otherwise, international customers are responsible for:

  • Return shipping charges

  • Customs documentation

  • Brokerage charges

  • Duties and taxes

  • Carrier handling fees

  • Other return-related costs

We may be unable to accept an international return when the product cannot legally, safely, or reasonably be transported back to Canada.

BEVERAGES AND CONSUMABLE PRODUCTS

Canada, United States, and Other Non-EU Destinations

For food-safety and quality-control reasons, beverages and other consumable products are final sale and cannot be returned because of a change of mind, flavour preference, or personal preference.

We will review a beverage order when a product:

  • Arrives damaged or leaking

  • Has a broken or compromised seal

  • Is incorrect or missing

  • Appears to have a quality concern

  • Is confirmed lost during shipping

  • Does not reasonably match the product ordered

Please report these concerns within 7 days of delivery.

European Union Orders

EU beverage return eligibility is subject to applicable consumer law and any lawful exceptions relating to consumable, perishable, opened, unsealed, or hygiene-sensitive goods.

Unopened and safely returnable beverages may be eligible for withdrawal where required by law.

Opened, partially consumed, unsealed, damaged-after-delivery, or improperly stored beverages may be excluded from return to the extent permitted by law.

Nothing in this policy limits an EU customer’s rights concerning faulty, damaged, incorrect, unsafe, or non-conforming products.

SKINCARE AND TOPICAL PRODUCTS

Unopened and unused skincare or topical products may be returned within the applicable return window.

To qualify for return, a skincare or topical product must be:

  • Unopened

  • Unused and untested

  • Unaltered

  • In its original packaging

  • In resalable condition

  • Accompanied by valid proof of purchase

For health, hygiene, and product-safety reasons, opened, used, sampled, or unsealed skincare and topical products cannot normally be returned.

An opened product may still qualify for review when it:

  • Arrived damaged

  • Arrived defective

  • Was the incorrect product

  • Appears contaminated or unsafe

  • Does not reasonably match the product description

  • Is otherwise returnable under applicable law

Personal preferences concerning scent, texture, consistency, colour, packaging, or individual results do not automatically qualify an opened product for a refund.

For eligible EU orders, exclusions for opened or unsealed hygiene-sensitive products apply only to the extent permitted by applicable law.

NON-RETURNABLE PRODUCTS

Unless damaged, defective, incorrect, non-conforming, or otherwise returnable under applicable law, the following products are not eligible for return:

  • Beverages and consumable products outside applicable EU withdrawal rights

  • Opened or used skincare and topical products

  • Products with a broken hygiene or safety seal

  • Gift cards

  • Samples

  • Free promotional products or gifts

  • Clearance products marked final sale

  • Customized or personalized products

  • Products purchased from another retailer

  • Products returned without prior authorization

  • Products damaged after delivery through misuse

  • Products stored contrary to the label instructions

  • Products missing their original packaging or components

Items marked final sale are not eligible for change-of-mind returns. This does not affect rights relating to damaged, defective, unsafe, incorrect, or non-conforming products.

STARTING A RETURN

To request a return, use the return-request option available through your Shopify customer account or contact us at:

Email: hello@fung-ctional.com
Telephone: (647) 680-1824

Please provide:

  • Your full name

  • Your order number

  • The product you wish to return

  • The quantity being returned

  • The reason for the request

  • Photographs when the product is damaged, defective, leaking, incorrect, or affected by another quality concern

Submitting a return request does not automatically guarantee approval.

Products must not be mailed until the return has been approved and return instructions have been provided.

Products mailed without prior authorization, sent to an incorrect address, or returned outside the provided instructions may be refused.

RETURN AUTHORIZATION

After reviewing your request, we will confirm whether the product is eligible for return.

When a return is approved, we will provide:

  • Return instructions

  • The applicable return address

  • Any return deadline

  • Packaging requirements

  • Information about return-shipping charges

  • A return label, when applicable

The return address may differ from our public business address. Do not mail a return to our business address unless our return instructions specifically direct you to do so.

RETURN SHIPPING

Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise stated or required by law.

When we provide a prepaid return label, the cost of the label may be deducted from the refund. Any applicable deduction will be disclosed as part of the return process.

Fung-Ctional will cover reasonable return shipping when:

  • We shipped the incorrect product

  • The product arrived damaged or defective

  • The order contained an error caused by Fung-Ctional

  • Applicable law requires us to cover the cost

Original shipping charges are not normally refundable for change-of-mind returns.

Customers should use a trackable shipping method and securely package the returned products. We are not responsible for unauthorized returns or packages lost or damaged before reaching the approved return location.

NO RESTOCKING FEE

Fung-Ctional does not charge a restocking fee for approved returns.

Products that are opened, used, incomplete, damaged after delivery, or otherwise ineligible may be refused rather than subjected to a restocking fee.

RETURN INSPECTION

All returned products are subject to inspection after they are received.

We will assess whether the product:

  • Matches the approved return request

  • Was returned within the required period

  • Is unopened and unused, where required

  • Includes its original packaging

  • Remains in resalable condition

  • Has been damaged, altered, or improperly stored

  • Meets the eligibility conditions described in this policy

We will notify you when the return has been reviewed.

A return may be refused when the product:

  • Was not eligible for return

  • Was opened or used

  • Is missing packaging or components

  • Was damaged after delivery

  • Was returned after the applicable deadline

  • Was mailed without authorization

  • Does not match the product approved for return

Nothing in this section limits rights or remedies that cannot legally be excluded.

REFUNDS

Refunds for returned products are issued only after the return has been received, inspected, and approved, except where applicable law requires a different process.

Approved refunds will normally be issued to the original payment method.

We will notify you when the refund has been approved and processed.

After we issue a refund, additional processing time may be required by your:

  • Bank

  • Credit-card issuer

  • Payment processor

  • Currency provider

  • Financial institution

Fung-Ctional does not control the time required for a financial institution to post a completed refund.

PARTIAL REFUNDS

A partial refund may be issued where permitted by law if:

  • Only part of an order is returned

  • A product has been handled beyond what is reasonably necessary

  • The product’s value has been reduced

  • Components or packaging are missing

  • Non-refundable shipping or return costs apply

  • An international return creates costs chargeable to the customer

We will explain any applicable deduction when the return is reviewed.

ORIGINAL SHIPPING CHARGES

Original standard shipping charges may be refunded when:

  • The complete order was incorrect

  • The complete order arrived damaged or defective

  • Fung-Ctional cancelled the complete order

  • Applicable law requires the shipping charge to be refunded

Original shipping charges are not normally refundable for a voluntary or change-of-mind return.

Additional delivery costs resulting from the customer choosing a more expensive delivery method than the least expensive available standard option may not be refundable where permitted by law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order promptly after delivery.

Contact us within 7 days of delivery if your order arrives:

  • Damaged

  • Defective

  • Leaking

  • Broken

  • Incorrect

  • Incomplete

  • Unsealed

  • Potentially unsafe

Please include:

  • Your order number

  • A description of the concern

  • Photographs of the exterior shipping package

  • Photographs of the internal packaging

  • Photographs of the affected product

  • The product lot code

  • The best-before information, when applicable

Please keep the affected product, shipping box, packaging, and other materials until we have completed our review.

Depending on the circumstances, we may offer:

  • A replacement

  • A full refund

  • A partial refund

  • Store credit

  • Another reasonable resolution

Minor cosmetic imperfections that do not affect the product’s safety, seal, quality, or intended use may not qualify for a refund or replacement.

REPLACEMENTS

When a product arrives damaged, defective, incorrect, or incomplete, we may offer a replacement when inventory is available.

Replacement eligibility is reviewed individually.

When replacement inventory is unavailable, we may offer a refund or another reasonable resolution.

We do not guarantee replacements for products damaged through improper storage, misuse, unauthorized alteration, or failure to follow product directions.

EXCHANGES

We do not guarantee direct exchanges.

When a customer wants a different eligible product, size, or variety, we may ask the customer to return the original product and place a separate order.

Replacement inventory cannot be reserved until an exchange or replacement has been approved.

NORTH AMERICAN CANCELLATIONS

For online orders placed by customers in Canada or the United States, an eligible unfulfilled item may be cancelled within one hour of placing the order.

Cancellation requests apply only to items that have not been fulfilled.

To request cancellation, use the cancellation option in your Shopify customer account where available or email:

hello@fung-ctional.com

Include:

  • Your full name

  • Your order number

  • “Cancellation Request” in the subject line

A cancellation request submitted within one hour does not guarantee that the order can be stopped if fulfillment has already begun or the item has already been fulfilled.

After the one-hour period, we may review a cancellation request, but we cannot guarantee approval.

Once an item is fulfilled, it must be handled under the applicable return rules instead of the cancellation process.

OTHER INTERNATIONAL CANCELLATIONS

Unless a different market-specific rule is displayed during checkout, eligible unfulfilled orders placed outside the European Union may be cancelled within one hour of placing the order.

A cancellation cannot be guaranteed after fulfillment has begun, a shipping label has been created, the package has been transferred to a carrier, or the item has otherwise entered an irreversible shipping process.

EUROPEAN UNION RIGHT OF WITHDRAWAL

For eligible consumer purchases delivered within the European Union, the customer may notify us of their decision to withdraw from the purchase within 14 calendar days of receiving the goods, unless a lawful exception applies.

The customer does not need to provide a reason for exercising an applicable right of withdrawal.

When the final day of the withdrawal period falls on a non-working day, the deadline is extended to the next working day.

To exercise the right of withdrawal, the customer must provide a clear statement confirming their decision to withdraw.

The request may be submitted through the cancellation or return option available in the customer’s Shopify account or by emailing:

hello@fung-ctional.com

The request should include:

  • The customer’s full name

  • Order number

  • Products affected

  • Delivery date

  • A clear statement that the customer wishes to withdraw from the purchase

After notifying us, the customer must return the eligible products without unnecessary delay and according to the return instructions provided.

Products should not be handled beyond what is reasonably necessary to establish their nature, characteristics, and basic condition.

A lawful deduction may be made where excessive handling has reduced the product’s value.

EU WITHDRAWAL EXCEPTIONS

The EU right of withdrawal may not apply to certain products where an exception is permitted by law, including:

  • Products liable to deteriorate or expire rapidly

  • Sealed products unsuitable for return for health-protection or hygiene reasons once unsealed

  • Customized or personalized products

  • Products inseparably mixed with other goods after delivery

  • Other products lawfully excluded from withdrawal rights

An exception will not be applied more broadly than permitted by applicable law.

These exceptions do not remove rights relating to products that are damaged, defective, unsafe, incorrect, or non-conforming.

EU RETURN SHIPPING

For an eligible EU change-of-mind withdrawal, the customer is responsible for the direct cost of returning the products unless:

  • We agreed to cover the cost

  • The product is damaged, defective, incorrect, or non-conforming

  • We failed to inform the customer that return costs would apply

  • Applicable law requires otherwise

Return instructions must be obtained before the product is mailed.

EU REFUNDS

Eligible EU withdrawal refunds will be processed within the period required by applicable law.

Where permitted by law, reimbursement may be withheld until:

  • We receive the returned products; or

  • The customer provides evidence that the products were sent back,

whichever occurs first.

An eligible refund will include the amounts required by applicable law.

Additional delivery costs resulting from the customer choosing a delivery method more expensive than the least expensive standard delivery method offered may not be refundable.

EUROPEAN UNION CANCELLATIONS

Eligible unfulfilled EU items may be cancelled until they are fulfilled.

Once an EU item has been fulfilled, it can no longer be cancelled through the cancellation process. The applicable EU withdrawal or return process will apply after delivery.

Cancellation cannot be guaranteed if fulfillment has already occurred or the order has otherwise entered an irreversible shipping stage.

POINT-OF-SALE PURCHASES

Online return-label charges and online cancellation rules do not apply to purchases completed through Shopify POS.

POS purchases should normally be returned to the original retail location, market, event, or authorized point of sale with valid proof of purchase.

The following product conditions generally continue to apply:

  • Beverages are final sale except when damaged, defective, incorrect, or otherwise returnable by law

  • Skincare and topical products must be unopened and unused

  • Final-sale products remain non-returnable

  • Mandatory consumer rights continue to apply

Because POS returns are handled in person, an online return-shipping charge does not apply.

LOCAL PICKUP AND LOCAL DELIVERY

Orders collected through local pickup or received through local delivery remain subject to the applicable product-eligibility requirements.

The return window begins when:

  • A local pickup order is recorded as collected; or

  • A local delivery order is recorded as delivered

Return shipping does not apply when an approved return is completed in person according to our instructions.

Customers must receive return approval before bringing a product to our location.

ORDERS MARKED AS DELIVERED

When tracking shows that an order was delivered but the customer cannot locate it, the customer should:

  1. Check entrances, porches, garages, mailrooms, parcel lockers, and safe-drop areas.

  2. Ask household members, neighbours, or building staff.

  3. Confirm the shipping address on the order.

  4. Review available delivery photographs or carrier notices.

  5. Contact the shipping carrier.

  6. Contact Fung-Ctional if further assistance is required.

Packages marked as delivered are reviewed individually and are not automatically eligible for a refund or replacement.

RETURNED-TO-SENDER ORDERS

An order may be returned to us because of:

  • An incomplete or incorrect address

  • An unsuccessful delivery attempt

  • Failure to collect the package

  • Refused delivery

  • Unpaid customs charges

  • Import restrictions

If the package is returned, we will review its condition and contact the customer when appropriate.

The customer may be responsible for original shipping, return shipping, customs charges, and reshipment costs when the return was not caused by Fung-Ctional.

Consumable or hygiene-sensitive products that cannot safely be resold may not qualify for a refund.

FRAUDULENT OR ABUSIVE RETURNS

We may refuse a return, cancellation, replacement, or refund request when we reasonably believe it involves:

  • Fraud

  • Deliberate damage

  • False information

  • Product switching

  • Repeated abuse of the return process

  • Unauthorized payment activity

  • Another violation of our Terms of Service

This provision will not be used to restrict a customer’s legitimate consumer rights.

WHEN THESE RULES APPLY

Shopify return and cancellation rules apply to eligible items purchased after the applicable rules were activated or updated.

Orders placed before a return or cancellation rule was enabled or changed may be handled according to the rules and policy in effect when the order was placed.

Any mandatory rights available under applicable law continue to apply regardless of the date of purchase.

CHANGES TO THIS POLICY

We may update this policy to reflect changes to our products, fulfillment processes, Shopify settings, business practices, or legal obligations.

The current version will be published on this page with an updated “Last updated” date.

Changes will apply to future purchases from the effective date unless applicable law requires otherwise.

CONTACT INFORMATION

Questions about returns, refunds, replacements, or cancellations may be directed to:

Muskoka Mudita – Mushroom Tea Co.
Operating as Fung-Ctional

277 Albert Street North
Sundridge, Ontario P0A 1Z0
Canada

Email: hello@fung-ctional.com
Telephone: (647) 680-1824
Website: fung-ctional.com

Corporation number: 1271557-1
Business Number: 781892146RC0001

Please include your full name and order number so we can assist you efficiently.

YOUR LEGAL RIGHTS

This policy does not limit any consumer right, legal guarantee, remedy, or protection that cannot lawfully be excluded or restricted.

Where applicable law provides rights that differ from this policy, the applicable legal requirement will take precedence.