Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: July 30, 2026

At Fung-Ctional, we carefully prepare and package every order to help ensure your products arrive safely and in excellent condition.

This Shipping and Delivery Policy explains our available shipping destinations, estimated timelines, shipping costs, international-order responsibilities, local fulfillment options, and what to do if there is a problem with your delivery.

SHIPPING DESTINATIONS

Fung-Ctional currently offers shipping:

Throughout Ontario
Across Canada
To the United States
To select international destinations
Through eligible local pickup or delivery options

Available shipping methods and destinations are displayed during checkout.

Although we aim to serve customers worldwide, not every product can be shipped to every destination. Certain countries, states, provinces, territories, or regions may restrict the importation of food, beverages, skincare products, botanical ingredients, or other goods.

We reserve the right to cancel and refund an order if we are unable to legally or reasonably ship the selected products to the destination provided.

ESTIMATED SHIPPING TIMELINES

Most orders are expected to arrive within approximately 7–14 business days after the order is placed.

Business days do not include weekends or statutory holidays.

Delivery timelines are estimates rather than guaranteed delivery dates. Actual timing may vary depending on:

The shipping destination
Carrier service levels
Rural or remote delivery locations
Weather conditions
Seasonal order volumes
Customs processing
Border or import inspections
Carrier interruptions
Events outside our reasonable control

International orders may take longer than 14 business days because of customs processing or destination-country delivery conditions.

If an order contains a pre-order or product with a different fulfillment timeline, the estimated shipping information shown on the applicable product page will apply.

ORDER PROCESSING

Orders are processed in the order they are received.

You will normally receive an order-confirmation email shortly after completing your purchase. This confirms that we have received your order but does not mean that it has already been shipped.

Once your order has been prepared and transferred to the shipping carrier, you will receive a shipping-confirmation email when tracking is available.

During product launches, promotions, holidays, severe weather, or periods of unusually high demand, additional processing time may be required.

SHIPPING COSTS

Shipping costs are calculated at checkout.

The available rates may vary based on factors such as:

Delivery destination
Package weight and dimensions
Products ordered
Selected shipping service
Local carrier availability

The shipping cost shown at checkout will be added to your order before payment is completed.

Unless expressly stated otherwise, promotional discounts do not apply to shipping charges.

ORDER TRACKING

When tracking is available, a tracking number or link will be included in your shipping-confirmation email.

Please allow time for the carrier’s tracking system to update after receiving your shipping notification. Tracking information may not appear immediately after a shipping label is created.

Tracking availability and detail may vary by carrier, service level, and destination.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Name
Street address
Apartment or unit number
City
Province, territory, or state
Postal or ZIP code
Country
Contact information

We will make every reasonable effort to update the address before the order is processed. However, we cannot guarantee that an address can be changed after an order has been packed, assigned a shipping label, or transferred to the carrier.

Fung-Ctional is not responsible for delivery delays, losses, or additional costs resulting from an incomplete or inaccurate address supplied by the customer.

LOCAL PICKUP

Local pickup may be offered to customers within an eligible area.

When local pickup is available for your order, the option will appear during checkout.

After placing your order:

Wait until you receive confirmation that your order is ready.
Review the pickup location and instructions provided in the notification.
Bring your order confirmation or another requested form of identification.
Collect your order during the available pickup period.

Please do not arrive before receiving a ready-for-pickup notification, as your order may not yet be prepared.

Pickup availability, locations, and hours may change. The information provided in your confirmation notification will apply to your order.

LOCAL DELIVERY

Local delivery may be available for eligible postal codes or delivery areas.

When available, the local-delivery option and applicable charge will appear during checkout.

Customers are responsible for providing:

A complete delivery address
A working telephone number
Any necessary access instructions
Safe and reasonable delivery access

A delivery attempt may be considered complete when the order is safely left at the address according to the customer’s instructions, handed to someone at the location, or otherwise delivered as confirmed by the driver.

If the address cannot be accessed or the customer provides incomplete instructions, an additional delivery charge may apply to arrange another attempt.

UNITED STATES AND INTERNATIONAL ORDERS

Orders shipped outside Canada may be subject to:

Customs review
Import restrictions
Duties
Tariffs
Sales taxes
Value-added taxes
Brokerage charges
Carrier handling fees
Other destination-country charges

Unless these amounts are specifically displayed and collected during checkout, they are not included in the product price or shipping charge paid to Fung-Ctional.

The recipient is responsible for paying applicable import duties, taxes, brokerage charges, and other fees imposed by the destination country, customs authority, or shipping carrier.

Fung-Ctional does not control these charges and cannot guarantee the amount that may be assessed.

Customers are responsible for confirming that the products they order may legally be imported into their destination. We may cancel an order if we become aware that the shipment is restricted or cannot reasonably be completed.

CUSTOMS DELAYS

International shipments may be inspected or held by customs authorities.

Customs processing is outside Fung-Ctional’s control and may cause delivery to take longer than the estimated 7–14 business-day period.

Customers may be asked by the carrier or customs authority to provide identification, tax information, payment, or other documentation before a shipment can be released.

A delay caused by customs does not automatically qualify an order for a refund while the shipment remains in transit.

REFUSED OR UNCLAIMED INTERNATIONAL ORDERS

Customers are responsible for accepting their shipment and paying any applicable destination-country charges.

If an international order is refused, left unclaimed, or returned because required duties, taxes, brokerage fees, or customs information were not provided, the customer may be responsible for:

Original shipping costs
Return shipping costs
Customs charges assessed against Fung-Ctional
Additional carrier fees

When the returned products are received and inspected, any approved refund may be reduced by these costs.

Beverages, consumable products, opened products, damaged products, or items that cannot safely be resold may not be eligible for a product refund.

DELAYED ORDERS

Occasional delays may occur after an order has entered the carrier’s network.

If your tracking has not updated or your order has not arrived within the expected period, please:

Review the tracking information.
Confirm that the shipping address is correct.
Check for attempted-delivery notices.
Contact the shipping carrier when appropriate.
Contact Fung-Ctional if further assistance is needed.

We will help review the available tracking information and, where appropriate, initiate an inquiry with the carrier.

Carrier investigations may require additional time and do not guarantee that a refund or replacement will be issued.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

Check entrances, porches, garages, mailrooms, parcel lockers, and other secure areas.
Ask other members of your household.
Check with nearby neighbours or building staff.
Confirm the shipping address on your order.
Allow until the end of the delivery day, as some carriers update tracking before completing delivery.
Contact the carrier for delivery details.

After completing these steps, contact us with your order number and the actions you have already taken.

Packages marked as delivered are not automatically eligible for a refund or replacement. Each situation will be reviewed individually based on the carrier’s tracking and delivery information.

DAMAGED SHIPMENTS

Please inspect your order shortly after delivery.

Damaged
Leaking
Broken
Incorrect
Incomplete
Unsealed or otherwise potentially unsafe

Please provide:

Your name
Your order number
A description of the issue
Clear photographs of the shipping box
Photographs of the internal packaging
Photographs of the affected products
The lot code or best-before information, when applicable

Please keep all products, packaging, and shipping materials until we have completed our review.

Depending on the circumstances and available inventory, we may offer a replacement, store credit, partial refund, or full refund.

Minor cosmetic damage to exterior packaging or small can dents that do not affect the product’s safety, seal, or quality may not qualify for a refund or replacement.

LOST SHIPMENTS

An order is not considered lost simply because it is delayed.

A shipment may need to remain without movement for the period established by the carrier before a missing-package investigation or claim can be started.

If the carrier confirms that an eligible order has been lost, we will review the circumstances and may provide a replacement or refund.

We are not responsible for losses caused by:

An incorrect or incomplete customer-provided address
A customer’s refusal to accept delivery
Unpaid duties or customs charges
Failure to collect a held shipment
Unsafe or unauthorized delivery instructions
Package forwarding arranged independently by the customer

RETURNED-TO-SENDER PACKAGES

A package may be returned to Fung-Ctional because of:

An incorrect or incomplete address
An unsuccessful delivery attempt
An unclaimed package
Refused delivery
Unpaid import charges
Customs restrictions

We will contact you when the package is returned and reviewed.

If you request reshipment, you may be responsible for the new shipping charge and any carrier costs associated with the return.

If a refund is approved, original shipping costs and return-related charges may be deducted, except where the return resulted from an error by Fung-Ctional or where applicable law requires otherwise.

SHIPPING DURING EXTREME WEATHER

Our products may be exposed to changing temperatures while in transit.

Severe heat, freezing conditions, storms, wildfire, flooding, or other extreme weather may affect shipping schedules. Where appropriate, we may temporarily delay fulfillment to help protect product quality or delivery safety.

A weather-related delay does not automatically qualify an order for cancellation or refund once it has entered the carrier’s network.

MULTIPLE PACKAGES

Larger orders or orders containing different product types may occasionally be shipped in more than one package.

Packages from the same order may arrive on different days and may have separate tracking numbers.

You will not be charged additional shipping solely because we choose to divide an order into multiple packages after checkout.

CHANGES AND CANCELLATIONS

We will make reasonable efforts to accommodate the request, but we cannot guarantee changes or cancellations after an order has been processed, packed, or shipped.

Once an order has entered the shipping carrier’s network, it cannot normally be cancelled.

CONTACT US

For shipping questions or delivery assistance, contact:

Fung-Ctional
Email: hello@fung-ctional.com
Website: fung-ctional.com

Please include your full name and order number so we can assist you efficiently.

YOUR LEGAL RIGHTS

This policy does not limit any rights or remedies available under applicable consumer-protection laws.

Where applicable law provides protections that differ from this policy, the applicable legal requirements will take precedence.

Item added to your cart